Customer Support Channels
A 1–hour Response Guarantee
Our client help staff is trained to shortly address all web hosting clients’ requests and support demands. Via our ticket system, you will be able to submit your inquiry and a support staff member is going to get back to you in less than max 1 hour. In fact, practice indicates that the common solution period is Twenty or so minutes.
A Top–quality Support Service
Get in touch with us every time needed. Our crew of technicians is going to be on–line for you 24x7x365 to react to all your enquiries and to correct any concern that you may have. You are able to send us a help and support ticket from your Web Site Control Panel or send us an e–mail message any moment. In addition, on business days, you’ll be able to give us a call or use the online chatting alternative.
An Intuitive Help Section
Our company has included a complete practical knowledge base into the Control Panel so as to obtain very helpful step by step instructions at any time. Each area of the Control Panel has its own contextual help area featuring a group of how–to content articles. We have also organized videos to present you with a superior visual representation of just how to carry out any given procedure.