Client Support Channels
A Sixty–Minute Ticket Response Time Guarantee
Every help request you submit to us will be attended to within maximum one hour. If your ticket or email calls for additional assistance from a sysadmin, we will without delay forward it and leave a note to let you know that your case is being examined. If you take advantage of the Managed Services package, any of the server administration services included there will be performed at a time of your choosing.
A Topflight Help Desk Support Service
Our client support staff will be online for you round–the–clock should you need help with our Web Site Control Panel or with any of the apps that we preinstall on your behalf on the dedicated web hosting server. And if you need help tackling the ordinary admin tasks on your dedicated hosting server, you can examine the Managed Services package, that includes data backup disk space, OS updates every week, software installation and problem troubleshooting procedures, server monitoring and rebooting procedures, etcetera.
An Intuitive Help Section
Each dedicated server is equipped with our free Web Site Control Panel, which boasts a circumstantial knowledgebase plus a collection of instructional video tutorials. Whenever you require assistance working with the Web Site Control Panel, just press the Videos or Help buttons in the upper right corner.