24/7 Customer Support in Web Hosting
All of our web hosting feature 24/7/365 pre-sales, customer and tech support, so regardless if you are inquiring for our web hosting services well before you make a purchase or you are an existing client and you have any question or a problem, you'll be able to contact us at any time, including weekends and holidays. We have multiple channels to contact us - a couple of telephone lines globally for your convenience as well as live chat support for billing, pre-sales and general questions; e-mail messages and support tickets for more complex matters or any matters that require additional time to investigate and take care of. Unlike many other web hosting providers, our trouble tickets feature a warranted max reply time of only one hour, therefore regardless of what the issue is, it'll be resolved in a timely manner and you won't waste days in order to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
Whatever the semi-dedicated server that you choose, you can take full advantage of our 24/7 tech support services even on public holidays. Your sites will be available all the time and so will we. With various connection options, you'll be able to select the easiest method to contact us and learn more about our solutions if you do not have an account yet, or request support in case you are already one of our customers. You'll be able to phone us, start a chat with a live representative, send an e-mail or open a ticket from the Help section of your Hepsia web hosting Control Panel. The last two options feature a one-hour reply time guarantee, although it hardly ever takes over 20 mins to receive assistance whatever the nature of the issue. With our customer and tech support services, we will be there for you whenever you need us, not a couple of days later.
24/7 Customer Support in VPS Servers
Every VPS server plan that we offer comes with 24/7 customer and tech support, which means that in case you experience any issue with the pre-installed software on your machine or you have any kind of pre-sales or general questions, you can get in touch with us anytime, even holidays and weekends. For your benefit, we offer different means of communication - telephone support with several local numbers internationally, live chat, emails and a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex tech matters because it'll be easier to keep track of what's going on. The maximum guaranteed response time for all of the email messages and tickets is sixty minutes, however it hardly ever takes that long to receive assistance. If you acquire the Managed Services upgrade that we supply, our administrators can also help you with any third-party software difficulties.
24/7 Customer Support in Dedicated Servers
When you obtain a dedicated server through us, you can get in touch with us anytime using several channels and the maximum time that you will have to wait for a reply is approximately one hour, which means that you can forget about waiting an entire day. Our customer and tech support service is present 24/7 no matter if it is a holiday or a weekend and we will assist you with anything relevant to the apps that are pre-installed on the server. To get in touch with us about a tech matter, you can open a support ticket via the Help section of your billing Control Panel or you can send us an e-mail. If you have any kind of common questions or you would like to know more about our web hosting solutions before you order, you may also take advantage of our live chat or you could call one of the local phone numbers that we have in different countries around the world. If you'd like to have help with third-party software that you cannot set up or manage properly, you'll be able to add the Managed Services upgrade to your package and our system administrators will assist you.